All Star Moving Services LLC

I used a broker who contrated with this company and when it came time to deliver my things, they wanted an extra 4000.00. I don't have the money and they wont give me my things. I am disabled and can not move my things by myself. what started out as 4074.00 turned into 8880.00 and just don't have the money. They have everything I own..I am at the end of my rope..I am contacting social media and media outlets to tell my story because its the outlet I have left. This company is going to keep my things..I am going to try to see if I can find a lawyer but I doubt I can afford that. Please don't use this company..it is very dishonest.

Move size: 1 Bedroom Home Service cost: $4074

I relocated from Philly to Miami for school. Needless to say, money is tight. So when I received a cheap estimate from All Star, I jumped on it.

During initial talks, I was very specific with Jessica (sales woman) about what I was moving. 10 boxes, TV, Queen bed, 2 totes.

Some how on move day, the price bumps up $200 more than estimated. By this time my things are on the truck and my deposit in their pocket. So I had no choice but to cough up the extra dough.

10 days later my things arrive in Miami; late, broken and many of it missing.

Day of Arrival

The driver calls me 30 mins before to ask if my apt can fit a large truck in the lot. I say yes. He argues with me that it can't, and that it will cost an additional $400 to move it to the apt. Again, he said this all before he even arrived.

Sound like a Scam to you yet? Keep listening.

I didn't have $400 extra, so I call the police.

The police make him release my things, but he drops it at the curb and I have to ask people at my building to help me move it to my apt.

Once unpacking, I notice my tote with all my CHILDHOOD PHOTOS are missing. And most of my dishes are broken ( I bubbled wrapped everything multiple times) along with my mirror.

I'm literally heart broken at this point.

To top that off, the insurance that Jessica (sales woman) assured me I had, was actually not really insurance. They just cover 60 cent per pound, per article, they don't cover the value.

Not that money could every replace childhood photo's anyway.

What a traumatizing experience, I literally can't stop cringe thinking about how much this move has cost me, and how much I lost in the process.

But Jessica will tell you anything she can to secure that deposit. Then after, she can give two [EDIT].

Service cost: $1012

I had a truckload of good quality furniture and wall decorations when I moved, and people from All star moving were fantastic. The guys came right on time, packed, loaded and unloaded everything at my new house and did a great job. They had only one ten minute break though I asked them to have more breaks since I had so much stuff, especially some heavy chairs and sofas. The price was low and the service was high. Another fact worth talking about is the price remained the same and there was no increase or hidden costs which I had to pay. All star moving is definitely a value for service company.

Service cost: $3625

Our estamate was 893.75 actual price was 1457.28.  Delivery was scheduled for 6/16 and not delivered until 6/20.  The pick up was to be between 6/9 and 6/11 showed up on 6/11 at 8:30 p.m. after waiting all day for them.  When they didn't call on the 15th like I was told I called them the 16th and they said that they had 7 days after the date you request to deliver.  Not what I was told on the phone or by the drive that picked our stuff up.  But in small print it says they can take up to 7 days (watch the small print don't go by their word)  Were finally scheduled 6/19 waited all day again only to get a call they were running behind would be there at 7 am on the 20th.  Never arrived until 9 and then refused to bring the truck back to the apt. wanted us to get a shuttle for another$350.  Refused that so they unloaded our stuff at the entrance to the complex and we had to carry everything ourselved.  When I asked for them to put the beds together which in the contract it says to disassemble and reassemble all normal furniture they refused because they said that they were to far away from the apartment to do that.  This was the worst ever experience.  When I called the office and spoke to Jessica she hung up on me.  Talk about being professional.  Definately not!!

Service cost: $1457

This company was grate in the beginning Monica was nice and the price was grate. That soon changed after being harassed daily by her I gave in and tried to pay half down but she said it was impossible with my card and I would have to pay it all up front so seeing as I had limited time and I had to pay her any way I figured I would just pay and have it all done with so I would not have to worry but when the movers called and said they were coming it was days early and they wanted me to meet them early in the morning in -19 weather they showed up hours late and started moving things on to the truck telling me to sit in the car but when I went to see what they were doing I noticed they were going past were they were suppose to go and when I asked about it they said it would cost more almost twice what they had said it would cost I was mad to say the least and said to take my stuff off the truck I could not afford that they said once its on the truck it was their property so I had to pay and told them not to put any thing more on the truck so I had to leave half of my belongings behind and pay for a storage unit till I can make the 700 mile trip back to pick up the rest of my stuff. well once we arrived to our new house we waited on our stuff to arrive so we had some were to sleep they did not come for almost a week after they were suppose to. Having no where for my children to sleep we had to get a hotel for that week having limited funds and cloths for us to use. When they finally arrived they decided they could not bring my stuff to my house so again I had to get a storage unit more money I didn't have to spend. As it was still to cold for my daughters to be out side my mother went in my place they were mean to her and man handled my stuff after trying to get more money from her until the storage unit guy came to her rescue they let it drop. Almost all of my boxes were shattered my furniture ripped or broken and what they did not destroy they "lost" including my fathers ashes and my mothers jewley they are now saying they are no longer at fault because the man made my mom sine the paper work before he unloaded the truck and rushed yelling at her that he had a sequel to keep and she was holding him up they will be hearing from my lawyer they are frauds and thieves never use this company!! .

Service cost: $3000

STOP _ DO NOT USE THIS company !  They under estimate the cost of move then on the day of the move they SHOCK you with  an additional  50% more than quoted. They do not honor their contract but force you to abide by it!             THEN they don't have enough room in truck for all your stuff because they under estimated the amount . EVEN IF you give them a detailed list with photos!      they are not professional. Especially Monica, she is the worst. Also, they do not give you an exact moving date! We were moved at 2 am! and had to hire someone to move the remaining items. We were stuck paying the extra cost because we were closing and had to vacate. The BBB did nothing to help. DO NOT USE them . If the actual moving men  are avail they might be ok but this  ALL Star team in NJ are the worst ! They force  you to pay 50% upfront - other companies only ask for 1/3 or less. I tried to cancel but would lose the 50% deposit they demanded. Also on the actual moving day when they shock you with additional costs  they force you to pay ANOTHER 50% of remainder before they load truck.  So before they put one thing in truck you pay them 75% of cost. IT IS IN THE VERY FINE PRINT!  
 
 
ISSUES: Moving estimate - off by 50%,  date/time not professional (2am) , incomplete move(had to get other movers for additional move).

Service cost: $1950

Moving company. Estimated me for half the price of the actual charge. I was estimated for around 350 cubic feet of space when supplied with the items I needed moved. When arriving to my previous home, they told me that the actual space was around 700 cubic feet. This put the estimated price of around $1300 to an actual price around $3000. I wanted to refuse service but then agreed to a flat rate of $1600 pre move, with the manager, whose name is Monica. After agreeing to this, I paid $800 upfront with the remaining $800 to be paid upon drop off. The movers treated me as if I was stupid, brought the smell of smoke into my home, and the one man was on a personal phone call with his girlfriend the whole time.

I had a certified bank check for $800 ready for drop off. The additional $800 was paid but upon arrival, movers refused to move my furniture without an another payment of $225 cash for distance and flights of stairs. Stated that they would leave all the furniture on ground level or leave the premises with my furniture. I had no choice but to give them the money, in order to get my things.

This company is horrible, and shouldn't even be in business. BE AWARE of their low estimates, they ARE NOT ACCURATE and they will take advantage of you at the last minute when you have no other choice!

Service cost: $1825

I can not speak for the company but, the workers are completely unprofessional! They claimed they called me to confirm that my belongings was on transit. Which they never did,. Additionally, said that they have it recorded, I said I wanted to hear it, they said that it's private. How is that private if I'm on the line and it pertains to me? Then the Relocation specialist said that I didn't have any money and that was the reason I was holding my belongings with them in Storage. Very disrespectful! STAY AWAY!!

Service cost: $1500

I filled up online description of my things, and I was chrgaed $ 900 deposit before they came. The day movers came to pick it up, the price was rises to $2000. This was unreasonable bc the max I expected 500 increase. I only had boxes, mantras and sofa, no more furniture. I had no choice because I had no time to find other movers, deposit is not returnable, and I have 2 days to leave my old apartment.

Worst when I moved to the other state and was waiting for my movers. The driver called me that he will be next day, but came after 2 days I don't know why. He came alone and no other guys, according to the company there were supposed to be 2 more people, total 3 to bring my things to a new appartment. It was 9 pm and of course no one picked up the phone in the office. The driver charged me final $500 otherwise he wouldn't give me stuff. On top of that he said he got screwed so no additional people come, and he has to charge me another $400 for him doing work alone and another $350 for renting smaller truck. It was a rip off. After I paid $500, luckily he let me and my husband to unload the truck alone. Not to mention we had extremely back and body pain after moving all things alone. The driver charged us big tip also.
I tried to fight and reduce the price using my Amex customer service to dispute the bill. Unfortunately they deny because I signed the contract. But Amex didn't listen to me that movers broke the contract because they didn't come to unload things according to the agreement l.

Move size: 1 Bedroom Home Service cost: $2000

I completed a survey online when looking for a moving company.  This company called me right back and gave me a good price. They agreed to a pickup window and said "they'd work with me" on the pickup date.  The day before they were to pickup, I called and asked to speak with the dispatcher to arrange a time. The dispatcher told me my pickup was "problematic" for them and they would need a few more days.  When I complained they said I would lose my deposit and they would drop me. They dropped me as a "problematic" customer. I had to file a complaint with BBB and got my deposit back. I had to find another mover. Beware of All Star Movers! They are dishonest and treat customers terribly. .

Service cost: $1000